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Features

BASIC

This option is perfect if you need to start a simple call center for your corporate or personal needs and want to save money on call center solutions.

BUSINESS

This offer provides you with extended support, Reports and API inegration for your future call center as well as fair pricing and more useful features for your call center projects.

ENTERPRISE

For partnership, vision and transformation or your organization - choose this plan if you need to operate a powerful call center with lots of features, extended support, and dedicated resources.

BASIC BUSINESS ENTERPRISE
  1. Outbound Per-Minute Call Cost KES 4.0
  2. Inbound Per-Minute Call Cost KES 0
  3. Safaricom Number
  4. Telkom Number 020
  5. Campaign Management
  6. Outbound and Inbound Calls
  7. Reports and Statistics
  8. Voice Recording
  9. Telecommunications Services
  10. Predictive Dialer
  11. User Right Management
  12. Web Integration
  13. Transfers
  14. Timezone handling
  15. Intelligent IVR
  16. Support
  1. Outbound Per-Minute Call Cost KES 4.0
  2. Inbound Per-Minute Call Cost KES 0
  3. Safaricom Number
  4. Telkom Number 020
  5. Campaign Management
  6. Outbound and Inbound Calls
  7. Reports and Statistics
  8. Voice Recording
  9. Telecommunications Services
  10. Predictive Dialer
  11. User Right Management
  12. Web Integration
  13. Transfers
  14. Intelligent IVR
  15. Quality Control
  16. Unique Statistics
  17. API
  18. Text-to-speech
  19. Higher Level of Security
  20. Additional Phone Numbers
  21. System Training
  22. Support
  1. Outbound Per-Minute Call Cost
    less than KES 4.0
  2. Inbound Per-Minute Call Cost KES 0
  3. Safaricom Number
  4. Telkom Number 020
  5. Campaign Management
  6. Outbound and Inbound Calls
  7. Reports and Statistics
  8. Voice Recording
  9. Telecommunications Services
  10. Predictive Dialer
  11. Internal Chat
  12. Automated E-mails
  13. User Right Management
  14. Web Integration
  15. Transfers
  16. Timezone handling
  17. Intelligent IVR
  18. Quality Control
  19. Expanded Data Handling
  20. Unique Statistics
  21. Wallboard
  22. Advanced API
  23. Text-to-speech
  24. Dashboards
  25. Real-time Quality Management
  26. Personal Consultant
  27. WhatsApp integration
  28. Facebook Messenger integration
  29. Ticket-based Case Handling
  30. Higher Level of Security
  31. Additional Phone Numbers
  32. Toll Free Phone Number
  33. Premium Customer Care
  34. Support
  35. System Training
  36. Customer Service Training
  37. Voice Blasts
BASIC BUSINESS ENTERPRISE

It’s designed to handle incoming and outgoing call campaigns through an easy-to-use agent console and call management interface.

It allows the collaboration in real time and improves the productivity of the agents and supervisors through Unified Communications.

Statistical Reports
  1. Report of breaks
  2. Call detail
  3. Calls per hour
  4. Calls by agent
  5. Standby
  6. Login and logout time
  7. Successful incoming calls
  8. Monitoring of agents
  9. Monitoring incoming calls
  10. Agent information
  11. General report: Agent connection time per day
  12. Report of used trunks per hour in the day
Real-Time Reports
  1. Monitoring of agents
  2. Monitoring incoming calls
  3. Monitoring campaign
  4. Agent number
  5. Type of call
  6. Answered calls
  7. Duration and average
  8. Longer call
  9. Initial, final date. Total login
  10. Incoming and outgoing calls
  11. Time in calls, service
  12. Status
Functions
  1. Automated attendant
  2. Predictive Marker, Preview
  3. IVR - Interactive Voice Response
  4. Automatic call distribution
  5. Reports and statistics
  6. Support for Blending
  7. Recording calls by interface
  8. Associate text "scripts" to campaigns
  9. Multiple interface languages
  10. Support for Do-Not-Call List
  11. “Whispering”
  12. Silent monitoring
  13. Outbound and inbound campaigns
  14. Supervision in Real-Time and historical
  1. Care groups by campaigns
  2. Handling calls in a queue
  3. Campaign Forms (Web Wizard)
  4. Web administration
  5. Agent Console
  6. Support for various types of Breaks
  7. Call Scoring
  8. SMS Outbound Module
  9. Call Recording Module
  10. Integration with Existing Applications
  11. Chat module, web mode and Smartphone mode
  12. Advanced reporting
  13. Integration to CRM (Web Services)
  14. Integration to databases: Oracle: MSSQL, MySQL, Postgresql
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Outbound Campaigns
  1. Generate calls from a phone list
  2. The calls are assigned to the agents to intercommunicate with the clients
  3. Predictive dialer generates calls seeking the highest efficiency
  4. The operator receives information from the user and enters it into the database through forms
  5. The information can be exported to spreadsheets
Inbound Campaigns
  1. Contact Center receives calls and assigns them to agents through queues.
  2. You can feed a base of telephone numbers and customers to know who is generating the call and provide better customer service.
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